01
4
HOURS
Minimum notice
Cancellation or rescheduling requires a minimum of four hours’ notice.
BOOKINGS & CANCELLATIONS · TOORAK
Clear notice. Fairer scheduling.
We understand plans can change. PHONKLAI asks for at least four hours’ notice when cancelling or rescheduling an appointment.
Bookings essential
Reserve online through Fresha.
Open daily
10:00am–8:00pm
MINIMUM NOTICE
4
HOURS
CANCEL OR RESCHEDULE
01
POLICY AT A GLANCE
Three points to know before you book.
The following notice and fee conditions reproduce the cancellation information supplied by PHONKLAI.
02
50
%
Late cancellation fee
A 50% cancellation fee applies to cancellations made within four hours of the appointment.
03
100
%
No-show fee
A 100% no-show fee applies to missed appointments without notice.
02
THE NOTICE WINDOW
The four-hour mark is the key threshold.
If you need to cancel or reschedule, contact PHONKLAI as early as possible. The supplied policy identifies the final four hours before the appointment as the late-cancellation window.
EARLIER
Contact the clinic
Give notice as soon as your plans change.
−4 HOURS
Policy threshold
The minimum notice requirement begins here.
APPOINTMENT
Reserved time
A 50% fee applies to cancellation inside the four-hour window.
03
NEED TO CHANGE YOUR TIME?
Sooner is always clearer.
This website does not process appointment changes. Online bookings are handled externally through Fresha; call PHONKLAI if you need help with an existing appointment.
SOONER
01
Contact the clinic early
As soon as your plans change, use the contact details associated with your booking or call the clinic.
02
Have your booking details ready
Your appointment time and the name used for the booking help the clinic identify the correct reservation.
03
Choose the next action
Ask to cancel or reschedule. If you need a new appointment, available times are shown on Fresha.
04
WHY NOTICE MATTERS
One appointment holds real time in the clinic.
Reserved for you
An appointment sets aside a specific therapist and treatment time.
Earlier notice helps
Prompt contact gives the clinic more opportunity to adjust the schedule.
Clear expectations
A visible policy makes the booking conditions easier to understand before your visit.
05
BEFORE YOUR APPOINTMENT
A few practical booking details.
PHONKLAI is an appointment-based clinic. New online bookings are completed through Fresha; the website itself remains informational.
Bookings essential
Reserve a treatment time before arriving.
Call 03 9826 5774
Contact the Toorak clinic for booking assistance.
Open daily · 10am–8pm
435 Toorak Road, Toorak VIC 3142
06
QUICK ANSWERS
The policy, in plain language.
If your circumstances are not covered here, contact PHONKLAI directly before your appointment.
01
How much notice is required?
Cancellation or rescheduling requires a minimum of four hours’ notice.
02
What happens inside the four-hour window?
A 50% cancellation fee applies when a cancellation is made within four hours of the appointment.
03
What is the no-show condition?
A missed appointment without notice is subject to a 100% no-show fee.
04
Can this website change my appointment?
No. This website is informational. Online bookings are handled through Fresha; call the clinic if you need assistance with an existing appointment.
PLANS CHANGED?
Let the clinic know as early as possible.
Call PHONKLAI for help with an existing appointment, or use Fresha when you are ready to reserve a new time.