01
The service
Choose an eligible remedial massage appointment.
HICAPS · HEALTH FUND REBATES
HICAPS & health fund rebates, explained clearly.
On-the-spot claims may be available for eligible remedial massage appointments with a qualified remedial therapist.
Eligibility and rebate amounts depend on your health fund and level of cover.
HICAPS
ON-THE-SPOT CLAIMS
Eligibility has three parts
Your service, practitioner and private health cover must all align.
01
THE SHORT ANSWER
A rebate is possible only when three things line up.
Not every massage service or therapist is rebate eligible. Check these essentials before choosing an appointment.
02
The practitioner
Book with a qualified remedial massage therapist.
03
Your cover
Eligibility and the rebate amount depend on your fund and policy.
01—04
BEFORE YOU BOOK
Remove uncertainty before treatment starts.
A quick check before booking is the clearest way to avoid choosing the wrong service or practitioner for a potential rebate.
01
Choose Remedial Massage
HICAPS information applies to eligible remedial massage appointments, not every clinic service.
02
Choose a qualified therapist
Book a practitioner confirmed as a qualified remedial massage therapist.
03
Tell the clinic before treatment
Mention that you intend to use private health insurance when booking or before treatment begins.
04
Confirm your own cover
Your health fund and level of cover determine eligibility and the rebate amount.
02
ON APPOINTMENT DAY
Arrive ready, without assuming the outcome.
Have the membership card or digital option accepted by your health fund available. If the appointment is eligible, an on-the-spot claim may be processed through HICAPS.
The clinic can help confirm
The service booked, the selected practitioner and whether HICAPS claiming is available for that appointment.
Your health fund confirms
Whether your policy includes the service and the rebate amount available under your cover.
If you are unsure about your cover, check directly with your health fund before the appointment.
03
COMMON QUESTIONS
The details people usually need before booking.
Clear answers, without promising a rebate that only your health fund can confirm.
01
Is every massage appointment eligible?
No. HICAPS may be available for eligible remedial massage appointments; other services may not qualify.
02
Are all PHONKLAI therapists rebate eligible?
No. You need to book with a qualified remedial massage therapist and confirm the practitioner when booking.
03
How much will my health fund rebate?
The amount varies by health fund, policy and level of cover. Check directly with your fund for your individual benefit.
04
When should I mention private health insurance?
Mention it when booking or before treatment starts so the clinic can check the appointment details.
05
What if I am still unsure?
Confirm your policy with your health fund and call PHONKLAI before booking if you need help choosing the appropriate appointment.
BOOK THE RIGHT APPOINTMENT
Ready to choose remedial care?
Use Fresha to review current remedial appointments, practitioners and available times.